Comprehensive ProSoma support plan
The Comprehensive ProSoma Support Contract is OSL’s support plan for the customer interested in complete service coverage. This is a support solution offering exceptional value for the price and includes the following services:
Software evolution
Software updates and upgrades are provided free of charge.
Benefits:
- assures operation at optimal software level for greater confidence
- maintains leading edge performance
- increases the value of the original investment
Discounts
Receive a 5% discount on the purchase of new ProSoma software licenses.
Benefits:
- saves money and protects long term investment
- promotes improved patient care
Priority response
Support contract customers receive preferential scheduling for all service calls.
Benefits:
- peace of mind in knowing that your requirements will be met in a timely manner
- minimises costly downtime
Scheduled maintenance
Your OSL support engineer will check the system on an annual basis.
Benefits:
- extends system life and decreases downtime through thorough maintenance
Non-scheduled maintenance
Your OSL support engineer is available for on-site support calls during normal office hours Monday to Friday.
Benefits:
- maintains performance, safety and minimises system downtime
- saves money by eliminating unpredictable service costs
- provides convenient and flexible scheduling
Applications support
Technical and troubleshooting assistance is available over the telephone or via email/FAX.
Benefits:
- provides prompt attention to your queries
- keeps user knowledge base current
Remote support
Your OSL support engineer can remotely interrogate, update and repair your ProSoma system.
Benefits:
- fast upgrades to system configuration
- remote problem investigation and resolution maintaining system uptime