ProSoma support

For more information about the Comprehensive ProSoma support plan please contact the OSL service team.

ProSoma support

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Comprehensive ProSoma support plan

The Comprehensive ProSoma Support Contract is OSL’s support plan for the customer interested in complete service coverage. This is a support solution offering exceptional value for the price and includes the following services:

Software evolution

Software updates and upgrades are provided free of charge.

Benefits:

  • assures operation at optimal software level for greater confidence
  • maintains leading edge performance
  • increases the value of the original investment

Discounts

Receive a 5% discount on the purchase of new ProSoma software licenses.

Benefits:

  • saves money and protects long term investment
  • promotes improved patient care

Priority response

Support contract customers receive preferential scheduling for all service calls.

Benefits:

  • peace of mind in knowing that your requirements will be met in a timely manner
  • minimises costly downtime

Scheduled maintenance

Your OSL support engineer will check the system on an annual basis.

Benefits:

  • extends system life and decreases downtime through thorough maintenance

Non-scheduled maintenance

Your OSL support engineer is available for on-site support calls during normal office hours Monday to Friday.

Benefits:

  • maintains performance, safety and minimises system downtime
  • saves money by eliminating unpredictable service costs
  • provides convenient and flexible scheduling

Applications support

Technical and troubleshooting assistance is available over the telephone or via email/FAX.

Benefits:

  • provides prompt attention to your queries
  • keeps user knowledge base current

Remote support

Your OSL support engineer can remotely interrogate, update and repair your ProSoma system.

Benefits:

  • fast upgrades to system configuration
  • remote problem investigation and resolution maintaining system uptime

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